Policies

STYLING CHICAGO SINCE 1993

CANCELLATION AND PAYMENT POLICY

At Sine Qua Non, we know things happen. In order to ensure that we can accommodate all of our guests needs, we require that you give us at least 24 hours notice to cancel or reschedule your appointment.

We are unable to hold any appointment without a credit card on file. If you no show or cancel without 24 hours notice, we will try and fill your appointment. If we are unable to do so, a charge equal to 50% of your service and will be charged to your card.

RETURN POLICY

We care.  Want to make sure you are totally happy with your purchase. Product returns must happen within 30 days of purchase, be accompanied by a store receipt (and we can view in your client file) and the product must be nearly full. If you paid by credit card, you may receive a credit on your card. NO CASH BACK will be given for any returns, under any circumstances.

LATE POLICY

We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late, and we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with an available stylist.

CUSTOMER SATISFACTION

We pride ourselves in creating the best customer experience possible. If there is anything we can do to improve your service, please let us know within 48 hours so we can book any adjustments within our 14 day policy.  If your adjustments happen outside of our 14 day policy there may be service fee.

Get the Latest News and Promotions Sent to Your Email