Policies

In business for 30 years, making people happy is our mission.

CANCELLATION AND PAYMENT POLICY
A valid credit card is required to reserve an appointment at all Sine Qua Non locations. At Sine Qua Non, we know things happen. In order to ensure that we can accommodate all of our guests, we require that you give us at least 24 hours notice to cancel or reschedule your appointment.

We are unable to hold any appointment without a valid credit card on file. If you cancel without 24 hours notice or no show for your appointment, a charge equal to 50% of your service will be charged to your card.

LATE POLICY
We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late, and we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with an available stylist.

ADJUSTMENT TO SERVICES POLICY
Our goal is 100% happiness with your fresh cut and color. If you need an adjustment service, they are free within 2 weeks from your original appointment, preferably with your original stylist. If a refund is requested, our policy is: Call and schedule an in-person assessment with management within 2 weeks of your service. You must come into the salon, so we can see the problem in person. If you received an adjustment at a different salon or cannot stop by so we can see your hair, we will not refund your services.

PRODUCT RETURN POLICY
Product returns must happen within 30 days of purchase, be accompanied by a store receipt that we can view in your client file and the product must be nearly full. If you paid by credit card, you may receive a credit on your card.

COVID POLICY
By making a reservation at Sine Qua Non, you confirm that Sine Qua Non Salons cannot be held liable for any exposure to the COVID-19 virus. You understand and acknowledge that entering the premises and seeking The Company’s services involves the risk of exposure to COVID-19 and any and all side effects related to exposure and that Sine Qua Non Salons and all its subsidiaries cannot be held responsible.

Policies

COVID SAFETY is our number one priority.
As the Delta variant becomes the dominant strain in Chicago, we encourage the wearing of masks. However, our current policy is, if you have proof of vaccination you can have a maskless service if you prefer. We will continue to update our policy as things develop.

CANCELLATION AND PAYMENT POLICY
At Sine Qua Non, we know things happen. In order to ensure that we can accommodate all of our guests needs, we require that you give us at least 24 hours notice to cancel or reschedule your appointment.

We are unable to hold any appointment without a valid credit card on file. If you cancel without 24 hours notice or no show for your appointment, a charge equal to 50% of your service and will be charged to your card.

ADJUSTMENT TO SERVICES POLICY
Our goal is complete happiness with your fresh cut and color. If you need an adjustment service, they are free within 2 weeks from your original appointment, preferably with your original stylist. If a refund is requested, our policy is: Call and schedule an assessment with management within 2 weeks of your service. You must come into the salon, so we can see the problem in person. If you received an adjustment at a different salon or cannot stop by so we can see your hair, we will not refund your services.

PRODUCT RETURN POLICY
It is important to us that you are totally happy with your purchase. Product returns must happen within 30 days of purchase, be accompanied by a store receipt (and we can view in your client file) and the product must be nearly full. If you paid by credit card, you may receive a credit on your card. We are a completely cashless business.

Policies

Policies

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