21 years of sqn

August 2014

21 years ago today, August 18, 1993, we opened our doors for the first time.  It was a Tuesday at 1 pm in the afternoon. My partner Kalena, and I were so nervous.  We wondered if any one would follow us over here even though we had a full book of appointments for the day of clients that were following us from  Curl Up and Dye, the salon we worked at before SQN.  Curl Up and Dye, like so many other salons in Chicago, has since closed.  It was there that I met our beloved Kimberly, the first stylist I ever hired, and where I learned what I did and didn’t want to do as salon owner.  Though my partnership with Kalena didn’t last more than 18 months, I was grateful someone charted this unknown territory with me.  After 21 years, I feel like the same young woman who opened those doors for the first time.  This world of social media and quick expectations feels just as exciting and unknown as the Chicago of 1993.  I am so grateful to still be able to turn my key in the locks of our four locations and open them every day.  I value every client that walks in our doors and want to tell all of our existing and new guests THANK YOU from the bottom of my heart.  Thank you for letting us exist , and to cut and style your hair, and offer you a retreat from the crazy wonderful world we live in.  Have a drink for us today, since we are finally old enough (LOL) to deserve one, and celebrate life, as we at Sine Qua Non celebrate each and every client we serve.

Sine Qua Non Hair Design, circa 1993-94

Sine Qua Non Hair Design, circa 1993-94

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Sine Qua Non’s First Store Front

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Sine Qua Non’s First Logo Design

 

Our Reviews

Policies

COVID SAFETY is our number one priority.
As the Delta variant becomes the dominant strain in Chicago, we encourage the wearing of masks. However, our current policy is, if you have proof of vaccination you can have a maskless service if you prefer. We will continue to update our policy as things develop.

CANCELLATION AND PAYMENT POLICY
At Sine Qua Non, we know things happen. In order to ensure that we can accommodate all of our guests needs, we require that you give us at least 24 hours notice to cancel or reschedule your appointment.

We are unable to hold any appointment without a valid credit card on file. If you cancel without 24 hours notice or no show for your appointment, a charge equal to 50% of your service and will be charged to your card.

ADJUSTMENT TO SERVICES POLICY
Our goal is complete happiness with your fresh cut and color. If you need an adjustment service, they are free within 2 weeks from your original appointment, preferably with your original stylist. If a refund is requested, our policy is: Call and schedule an assessment with management within 2 weeks of your service. You must come into the salon, so we can see the problem in person. If you received an adjustment at a different salon or cannot stop by so we can see your hair, we will not refund your services.

PRODUCT RETURN POLICY
It is important to us that you are totally happy with your purchase. Product returns must happen within 30 days of purchase, be accompanied by a store receipt (and we can view in your client file) and the product must be nearly full. If you paid by credit card, you may receive a credit on your card. We are a completely cashless business.

LATE POLICY
We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late, and we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with an available stylist.

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