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chicago reader chooses sqn

June 2014
YEAH Chicago!  The people of Chicago have spoken and voted us “Best Hair Salon”  in the new 2014 Chicago Reader Poll.
Thanks to all our great clients who voted, and everyone in Chicago who’ve supported us throughout our 20 years in business.  We love this city and we love HAIR!  Hair is the fabric that creates and accentuates ones’ image.  It is an honor to be able to do work we are passionate about, in the best city on earth!
This is our 3rd time being included in the “Best of Chicago” Reader Poll and we couldn’t be more proud.  The Reader is THE Chicago go-to publication for people in the know.  When we first opened our doors at 2944 N Lincoln, in August of 1993, we placed our very first ad ever in the Chicago Reader.  That little ad helped kick off our new salon and brought in loads of young creative clients that got our business on it’s feet and running. Thank you Chicago Reader, for always being there when we needed you.
We love you!

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Policies

COVID SAFETY is our number one priority.
As the Delta variant becomes the dominant strain in Chicago, we encourage the wearing of masks. However, our current policy is, if you have proof of vaccination you can have a maskless service if you prefer. We will continue to update our policy as things develop.

CANCELLATION AND PAYMENT POLICY
At Sine Qua Non, we know things happen. In order to ensure that we can accommodate all of our guests needs, we require that you give us at least 24 hours notice to cancel or reschedule your appointment.

We are unable to hold any appointment without a valid credit card on file. If you cancel without 24 hours notice or no show for your appointment, a charge equal to 50% of your service and will be charged to your card.

ADJUSTMENT TO SERVICES POLICY
Our goal is complete happiness with your fresh cut and color. If you need an adjustment service, they are free within 2 weeks from your original appointment, preferably with your original stylist. If a refund is requested, our policy is: Call and schedule an assessment with management within 2 weeks of your service. You must come into the salon, so we can see the problem in person. If you received an adjustment at a different salon or cannot stop by so we can see your hair, we will not refund your services.

PRODUCT RETURN POLICY
It is important to us that you are totally happy with your purchase. Product returns must happen within 30 days of purchase, be accompanied by a store receipt (and we can view in your client file) and the product must be nearly full. If you paid by credit card, you may receive a credit on your card. We are a completely cashless business.

LATE POLICY
We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late, and we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with an available stylist.

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